- Cloud Support
Access to Monitoring Console
Windows Update Monitoring
Business Hours Email Support
After Hours Email Support
Pay Per Support Incident
Included Free Support Incidents per Month
2 Per Server
2 Per User
2 Per User
Account and Billing Support
Severity 1 Phone Response
Severity 2 Phone Response
Dedicated Account Manager
Malware & Virus Clean Up
Active Directory Administration
Automated Windows Patching
Custom Post-Patching Verification Services
VPN Administration & Support
Hardware & Software Procurement
Hardware & Software Inventory Management
Monthly Executive Summary Reports
Professional Services (Time and Materials)
Standard Time & Materials Rate $180/hr
Prepayment Discounts and Additional Volume Discounts Available
- PBX Administration requires PBX Server and Phone Devices covered by MSP
- Service 21 requires all site devices are covered by MSP Pricing
- The prices and services are based on annual commitment
Server Monitoring Includes
This total care package features a 24/7 monitoring, analysis and escalation service based on alerts and early warning data received from our software.
- Server Monitoring
Typically we will receive from nine to twenty alerts per day, per server. We respond to them all, 24x7.
- Monitoring of Network Devices
We provide monitoring via SNMP for all network and hardware devices such as switches, routers, UPSs.
- Backup Management
Monitoring and managing backups, especially tape backups, are highly time-consuming tasks. Our monitoring system has an extensive module dedicated to reporting and monitoring backups from applications like VERITAS and BackupEXEC. Functions such as tracking failed and completed jobs, completing backups and producing reports on restorations are all included. We also offer online backup.
- Asset/Inventory Management
Our system contains a detailed inventory management module that automatically scans a network and develops a comprehensive inventory of desktops and servers along with hardware and installed software. IT asset audits, license compliance and upgrades, are made easier with these reports. This module also features change tracking, hardware and software, between multiple asset scans that makes trouble-shooting simple.
- Patch Management
Our system has a built-in engine to scan networks for missing security patches which can then be automatically downloaded, packaged according to each machine’s configuration and delivered. As part of the patch management process, we have a security team in place that provides a whitelist/blacklist service for all Microsoft patches and updates.
- Malware/Spyware/AntiVirus Protection and Removal
Our system comes bundled with a comprehensive engine that runs seamlessly and automatically in the background daily to protect desktops against malware, spyware and worms. If a machine is compromised, we will remediate.
Workstation Management Includes
This preventive maintenance service for PC and Macintoshes proactively and regimentally maintains the most troublesome areas of desktop management. This include:
- Anti-Virus Management
- Spyware Management handled as an unobtrusive, background service
- Temporary File/Internet Debris Removal
- Patch Management
- Asset-Tracking - Including both hardware and software
Other Optional Services
- Annual IT Disaster Recovery Plan updates
- Annual IT budgeting and project planning assistance
- Full Management of Android and IOS Devices
- Network Devices
- Printers & Peripherals
- SAN/Switch/Firewall Management
When a problem does occur, our Professional Managed Services staff are available 24x7 to help, our technology lets us remotely shadow your employee’s issues on their request so that we can quickly see, identify and resolve the problem. If we are unable to solve the issue remotely we can arrive on-site (for customers in our coverage area) and stay until the problem is fully resolved.
Coverage area includes Northern CA, Southern CA and Reno
Our technicians are highly trained and certified, typically in multiple technologies, and they are especially talented at working with people who would rather remain non-technical.
Call to learn exactly how much IT Outsourcing would make your business more efficient, and which managed services options would be appropriate for you.